ONSITE TRAINING SERVICES

Our onsite training is based on the following principles

EXPERIENCE - We have 22 years continuous experience of tele-business and marketing in the business to business sector.

 
CURRENCY – We are a working telemarketing agency as well as trainers. Our courses reflect the reality of the market place and the latest legislation

EXPERTISE – We are experts in high technology – conference and event management – high value and complex propositions – recruitment – helpdesk and inbound sales techniques – presentations and promotions – field sales – business to business marketing – product launches.

INTENSITY AND PRACTICALITY – Courses are designed to replicate real time situations. We do not use passive training methodology – trainees are expected to be actively involved in exercises designed to add their knowledge and sales skills.

Topics covered include script development, pitching via the telephone, proper telephone conduct, negotiating and closing skills, objection handling, obstruction handling, voicemail techniques, records management and work organisation, lead generation and qualification, research and database building.

BEGINNERS LEAD GENERATION COURSE
TWO DAY COURSE - £700 - Fee for complete course up to six attendees.
The fee covers a complete course for up to six attendees, and includes all the basic skills required for lead generation in business to business telemarketing. Each trainee carries out at least eight hours telemarketing under the supervision of the course tutor and the fee includes all training materials, telephone lists, individual written reports on each trainee plus marketing recommendations.

INTERMEDIATE COURSE
ONE DAY COURSE - £400 - Fee for complete course up to six attendees.
The fee covers a complete course for up to six attendees, and includes an analysis of your market place with exercises covering scripting, problem analysis, plus supervised telephone work for a minimum of four hours.

INBOUND HELPDESK INFORMATION POINT

ONE DAY COURSE - £400 - Fee for complete course up to six attendees.
The fee covers a complete course for up to six attendees and is designed for staff who work on customer or service desk help lines. Topics covered include script and form design, systems and methodology, telephone conduct and procedures, liaison with colleagues, work method and organisation, records management, qualification and validation of calls.

ONE DAY COURSE - £450 - Fee for complete course up to six attendees.
The fee covers a complete course for up to six attendees and is based on the premise that "it costs money to make the phone ring so don't waste it". The course is designed for telemarketers who sell or market products on the telephone and topics covered include scripts, negotiating and closing procedures, switch selling, records management and work organisation.

PRESENTATION COURSE
The course is designed for face to face sales professionals who have to speak at meetings either to colleagues or to prospects and clients, and covers all aspects of sales presentation. The course is based upon 40 years experience of selling.

ONE DAY COURSE - £500 - Fee for complete course up to six attendees.
The fee covers a complete course for up to six attendees, and is designed for face to face sales professionals who have to speak or present at meetings either to colleagues or to prospects and clients. Designed for IT and B2B products, this course covers the effective use of PowerPoint for the following applications:

The course covers presentation skills, speaking to an audience, script organisation and development, getting the message across effectively and handling input from the audience.

Terms and Conditions 50 percent deposit required for each course balance on presentation of full report after training Verbal and written reports are supplied on each trainee at the end of the course and marketing recommendations may be made as well as a result of the training

To book or request further information telephone us on +44 (0)20 8521 4340, complete our online Enquiry Form or email us at: Tony Rath Consulting